Terms & Conditions

RETURN POLICY

Full Face Project is dedicated to bringing you a unique shopping experience from start to finish! If you're not completely satisfied with a product, just return the unopened product to us for a full refund. Here's how:

Time limit on returns:

Products must be returned within 30 days of the Process Date on the order packing slip to receive a refund to the payment method used on Fullfaceproject.com.

Returning free products/gift with purchase:

You must return any gift or free promotional products that you received as a part of your order.

Payment credit

  • Products returned that were purchased using an online payment service (i.e., PayPal) will be refunded to your preferred credit card or issued as a store merchandise credit.
  • In the case of shipping damages, please contact the carrier.

Return package shipping fee:

  • Full Face Project does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.

Returns processing time

    • Please allow us 30 business days for receiving and processing your online order return.
    • Credit will appear on your account within 7-10 days after we processed your return. Credit will appear on your statement within two billing periods depending on your billing cycle.

ORDER SHIPPING AND HANDLING

Orders are usually delivered within 10 business days of order confirmation via USPS provided that the delivery address is within the continental US. Please note that due to the nature of our site, there may be slight delays for items that are not in stock. If such cases arise, you will be notified of these shipping delays. 

For the international shipping, orders are delivered whithin 20 business days and it can be differed by different countries. 

If you want to know your delivery details, you can track your orders from USPS website.

Processing Time

Orders are typically processed for shipment in 1 to 2 business days.

SITE USE

By accessing or using the websites, mobile site or blogs (collectively, the “Site”) provided by Full Face Project or our subsidiaries or affiliates (herein referred to as “Full Face Project,” “we,” “us” or “our”), including, without limitation, www.fullfaceproject.com, pursuant to which we offer beauty advice and tips on trends and practices, as well as make available our unique beauty products or other products for purchase (the “Products”) (collectively, with the Site, the “Services.”), you agree to be bound by the terms and conditions contained in these Terms of Use (this “Agreement”) and all other operating rules, policies and procedures that we may publish from time to time on the Site, each of which is incorporated by reference and each of which may be updated from time to time without notice to you. Certain of the Services may be subject to additional terms and conditions we specify from time to time; your use of such Services is subject to those additional terms and conditions, which are incorporated into this Agreement by reference. This Agreement applies to all users of the Services.

We reserve the right, at our sole discretion, to change or modify portions of this Agreement at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date this Agreement was last revised.

ELIGIBILITY

If you are below the age of consent under applicable law in the country in which you reside, then your parent or legal guardian must read and accept the terms and conditions of this Agreement in your name and on your behalf.

You represent and warrant that you are at least 13 years of age. If you are under age 13, you may not, under any circumstances or for any reason, use the Services. We may, in our sole discretion, refuse to offer the Services to any person or entity and change its eligibility criteria at any time.

You are solely responsible for ensuring that your use of the Services is in compliance with all laws, rules and regulations applicable to you. If the applicable law in the country in which you reside requires that you must be older than 13 to receive certain Services, then the minimum age is the legally defined one. If you are a minor, you may wish to consult your parents about what portions of the Services are appropriate for you. The right to access the Services is revoked where this Agreement or use of the Services is prohibited or to the extent offering, sale or provision of the Services conflicts with any applicable law, rule or regulation.

WEB CONTENT

The Services contain material, including but not limited to software, text, graphics and images (collectively referred to as the “Content”). We may own the Content or portions of the Content may be made available to us through arrangements that we have with third parties. We do not guarantee that any Content you access on or through the Services is or will continue to be accurate. The Content is protected by United States and foreign intellectual property laws. Unauthorized use of the Content may result in violation of copyright, trademark, and other laws. You have no rights in or to the Content, and you will not use, copy or display the Content, including but not limited to use of framing or mirrors, except as permitted under this Agreement. No other use is permitted without our prior written consent. You must retain all copyright and other proprietary notices contained in the original Content on any copy you make of the Content. You may not sell, transfer, assign, license, sublicense, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose. The use or posting of any of the Content on any other website or in a networked computer environment for any purpose is expressly prohibited. If you violate any part of this Agreement, your right to access and/or use the Content and Services shall automatically terminate and you shall immediately destroy any copies you have made of the Content.

USER CONTENT

By uploading any User Content you hereby grant and will grant Glossier and its affiliated companies, successors and assigns a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, upload, perform, distribute, store, modify and otherwise use your User Content in connection with the Services, the operation of the Site or the promotion, advertising or marketing thereof, in any form, medium or technology now known or later developed, and including after your termination of your Account or the Services. For clarity, the foregoing license grants to us and our users do not affect your other ownership or license rights in your User Content, including the right to grant additional licenses to your User Content, unless otherwise agreed in writing. You represent and warrant that you have all rights to grant such licenses to us without infringement or violation of any third party rights, including without limitation, any privacy rights, publicity rights, copyrights, trademarks, contract rights, or any other intellectual property or proprietary rights.

Except where prohibited by applicable law, by submitting User Content through the Services, you are waiving and agreeing not to assert any copyrights or “moral” rights or claim resulting from our alteration of the User Content or any Photos, Submissions, photograph(s), footage, illustrations, statements or other work contained in the User Content.